Manor River Freight Services Limited
Effective Date: 1 July 2026
Last Updated: 31 July 2026

Contents

  1. Introduction
  2. Who We Are
  3. Contacting Us About Privacy
  4. Information We Collect
  5. How We Use Your Information
  6. Lawful Basis for Processing
  7. Marketing Communications
  8. Sharing Your Information
  9. International Transfers
  10. Payment Information
  11. CCTV
  12. Cookies
  13. Data Retention
  14. Security
  15. Your Rights
  16. Complaints
  17. Children’s Privacy
  18. Third-Party Websites
  19. Changes to This Privacy Policy
  20. Contact Us

1. Introduction

Manor River Freight Services Limited (“Manor River”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or use our freight forwarding, logistics, procurement and cargo services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Manor River Freight Services Limited

Trading Office:
Unit 2, Mercy Terrace
Ladywell
London
SE13 7UX

Website: www.manorriver.co.uk
Email: info@manorriver.co.uk
Telephone: +44 (0)20 8691 7766 / 67

3. Contacting Us About Privacy

If you have any questions regarding this Privacy Policy or how we use your personal information, please contact:

Privacy / Management Team
Email: info@manorriver.co.uk

4. Information We Collect

We collect personal information directly from you when you request a quotation, book a shipment, contact us or use our services.

The information we collect may include:

  • Full name
  • Residential address
  • Collection address
  • Delivery address
  • Telephone numbers
  • Email addresses
  • Payment information
  • Customs documentation
  • Shipment details
  • Recipient information
  • Business contact details
  • Photographs of parcels where necessary
  • CCTV images when visiting our premises

We do not routinely collect copies of passports or identity documents.

5. How We Use Your Information

We use your information to:

  • Provide freight forwarding and logistics services
  • Arrange collection and delivery of shipments
  • Process payments
  • Complete customs documentation
  • Track shipments
  • Respond to enquiries
  • Provide customer support
  • Send shipment updates
  • Improve our services
  • Meet legal and regulatory obligations
  • Prevent fraud
  • Maintain security through CCTV
  • Send marketing communications where permitted by law

6. Lawful Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

Contract

Processing necessary to fulfil our contract with you, including:

  • Shipping goods
  • Delivering cargo
  • Managing customer accounts
  • Processing payments

Processing necessary to comply with:

  • Customs requirements
  • Tax laws
  • Financial reporting obligations
  • Regulatory requirements

Legitimate Interests

Processing necessary for our legitimate business interests, including:

  • Customer service
  • Security
  • Fraud prevention
  • Improving our services
  • Managing customer relationships

Where required, we rely on your consent for:

  • Email marketing
  • Promotional communications
  • Certain cookies

You may withdraw your consent at any time.

7. Marketing Communications

With your consent or where otherwise permitted by law, we may contact you by:

  • Email
  • SMS
  • WhatsApp
  • Telephone

This may include:

  • Shipping schedules
  • Promotions
  • Service updates
  • Company news
  • New services

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

8. Sharing Your Information

We only share your information where necessary.

This may include:

  • Shipping lines
  • Airlines
  • Customs authorities
  • Overseas delivery partners
  • Payment providers
  • Professional accountants
  • Government authorities where required by law

We do not sell your personal information.

9. International Transfers

As part of providing international freight forwarding services, we may transfer personal information to our overseas offices and trusted logistics partners in:

  • Sierra Leone
  • Ghana
  • Nigeria
  • The Gambia

Where personal information is transferred outside the UK, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR.

10. Payment Information

Payments may be made using:

  • Cash
  • Debit or credit cards
  • Bank transfer
  • Approved online payment providers

We do not store complete payment card information on our systems.

Payments made online are processed securely through our payment service providers.

11. CCTV

Our premises are monitored by CCTV for:

  • Crime prevention
  • Staff safety
  • Visitor safety
  • Protection of property

Images are only accessed where necessary and are retained for a limited period unless required for investigation purposes.

12. Cookies

Our website uses cookies to help provide a better browsing experience.

We currently use only essential website cookies.

We do not use:

  • Google Analytics
  • Google Tag Manager
  • Meta (Facebook) Pixel
  • Marketing tracking cookies

A cookie banner is displayed when you first visit our website.

Further information can be found in our Cookie Policy.

13. Data Retention

We retain personal information only for as long as necessary.

Our recommended retention periods are:

Information Retention Period
Customer records 6 years after the end of the business relationship
Financial records 6 years (HMRC requirement)
Customs documentation 6 years unless a longer period is legally required
Shipment records 6 years
Marketing preferences Until consent is withdrawn
CCTV footage Normally 90 days unless required for investigation

These periods may be extended where required by law or for ongoing legal proceedings.

14. Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we work hard to protect your information, no internet transmission can ever be guaranteed to be completely secure.

15. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request transfer of your information (data portability)
  • Withdraw consent where processing relies on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

16. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk
Telephone: 0303 123 1113

17. Children’s Privacy

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children.

18. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will include the date it was last updated.

20. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Privacy / Management Team
Manor River Freight Services Limited
Unit 2, Mercy Terrace
Ladywell
London
SE13 7UX

Website: www.manorriver.co.uk
Email: info@manorriver.co.uk
Telephone: +44 (0)20 8691 7766 / 67